Can guests modify or cancel their own reservation?
Yes. Guests can change or cancel their booking using the Modify/Cancel Reservation form by entering their reservation number and email.
Guests
Frequently asked questions
These entries are maintained in the site content collection so the same text powers this page, homepage FAQ markup, and FAQ structured data for search and AI answers.
Why is my reservation form or shortcode not working?
This is usually caused by an outdated plugin version or an incorrect shortcode. Update to the latest version and check that the shortcode is copied exactly. Sometimes it caused by optimization plugins and themes. Turn all plugins off to see if form starts to work. When working, turn one by one plugins to see which one causes conflict.
Technical
Why do I see "Subscribe now / Try now" or missing features?
The free version is limited. Paid plans unlock advanced features such as dashboards, tables and additional modules.
Plans
How do I fix wrong email language (e.g. Italian vs Danish)?
Set the WordPress site language correctly, update the plugin and ensure the right translation files or WPML/Polylang settings are used. This controls the language of customer emails.
Technical
Can I request custom features?
Yes. Send us your requirements. Simple needs may be covered by existing settings; otherwise we can estimate cost and delivery for custom development.
General
Do you offer white-label or agency options?
Yes. Agencies can manage multiple restaurants and request white-label setups. Tell us how many venues you handle and what branding you need so we can propose the best option.
Plans
How can I export all bookings?
Use the export button in the reservation dashboard to download bookings.
Guests
How do I enable the new booking calendar design (e.g. "Design25")?
Update the plugin and choose the new design or template in the plugin settings. Some designs are only available in specific plans or versions.
Technical
Can I include a link that pre-fills reservation data?
Yes. You can use URL parameters to pre-fill the reservation form with date, time, party size, and even customer details.
Technical
How much do custom changes cost?
Custom development costs depend on the complexity of the request. Please contact us with your requirements for a quote.
Plans
How quickly can I set it up?
Setup usually takes less than 10 minutes. The plugin works out of the box with most WordPress themes.
General
Does it send SMS messages?
Yes, SMS notifications are supported. You will need to connect an SMS gateway provider (additional costs from the provider may apply).
Technical
What if the plugin is not working?
First, check for conflicts by disabling other plugins. Ensure your WordPress and PHP versions are up to date. If issues persist, contact our support team.
Technical
Can I customize styles?
Yes, you can customize basic colors in the settings. For advanced styling, you can add custom CSS code.
General
Can I unsubscribe anytime?
Yes, you can cancel your subscription at any time. There are no long-term contracts.
Billing